connected people_case studies

Case Studies: Smart POTS Transitions

POTS Replacement for Nationwide Retailer

Customer Challenge

An operator of several regional retail brands came to us with the following POTS headaches.

  • Escalating rates.
  • Significant burden on already-stretched IT staff to manage a full-company POTS transition.
  • Balancing the pressure to replace POTS quickly against the risk of making the wrong technology decision.

Granite Solution

Granite leveraged our extended agreements with major carriers to offer rate stability for two years, providing time to plan and execute upgrades to the right solutions for their business—including UCaaS, SIP trunking and Granite EPIK, our patented MFVN solution for their retail locations and elevators.

By the numbers

  • 2,300 POTS lines across 6 ILECs
  • Current monthly rates per POTS lines range from $59 to over $78
  • 2 ILECs already hiked rates by more than 8%
  • At least 12% increases from others expected in 2023
  • POTS service quality declining as ILECs invest less to maintain and repair
  • POTS repairs are now taking an average of 3 weeks

Smart POTS Transition Savings

Read Our Industry Case Studies

Retail

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Learn how a leading pet supplies retailer replaced costly POTS fire and security alarm lines with Granite EPIK® in a nationwide rollout.

Education

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Discover how a 750-site provider of early childhood education replaced POTS lines with Granite Hosted Voice while reusing existing equipment and wiring.

Residential Care

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Read how a nationwide senior living provider replaced legacy PBX systems with Granite EPIK to improve reliability and deliver significant savings.